Refund policy

All sales are final. We do not accept returns or offer refunds or exchanges for change of mind, incorrect size selection, or items that have been used.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or is not the item you ordered, please email us at VerraSupport@gmail.com within 14 days of delivery with your order number and a photo of the issue. Once we confirm the problem, we will send you a free replacement or issue a full refund to your original payment method.

Lost packages

If your tracking shows no movement for 15 business days, or your package is marked delivered but you did not receive it, contact us and we will work with the carrier to resolve it.

Order cancellations

You may cancel your order for a full refund if it has not yet shipped. Email us as soon as possible with your order number. Once an order has shipped, it cannot be cancelled.

Contact

Questions about this policy? Email VerraSupport@gmail.com.